Facilities management exists to support the core business (Simpson 1996). There is much agreement among researchers and practitioners as to the importance of facilities management to both manufacturing and service industry organisational competitiveness.
One performance measurement method which has been recently developed to overcome the defects inherent in the more traditional performance measures is that of the Balanced Scorecard (Kaplan and Norton, 1992). This provides a balance of information from a variety of different perspectives vital to all organisations, whilst minimising the potential for information overload by limiting the number of individual measures included. Empirical research (Barrett, 1992; Douglas, 1996; Simpson, 1996) indicates that facilities management appears to utilise a wide range of measures – not only traditional financial accounting measures, but also indicators of managerial behaviour as well as various other measures of effectiveness.
This considers both the basis for measurement of performance in facilities management with reference to the Balanced Scorecard, and the possibility of applying such a management system in facilities management and presents evidence that supports performance measurement.
Written by: Mohammad AlQara’wi, Facilities Management Expert | Source: Professor Dilanthi Amaratunga, Performance Evaluation in Facilities Management: Using the Balanced Scorecard Approach | Posted by: Max-Migold Ltd.