IMG

Facilities management exists to support the core business (Simpson 1996). There is much agreement among researchers and practitioners as to the importance of facilities management to both manufacturing and service industry organisational competitiveness.

One performance measurement method which has been recently developed to overcome the defects inherent in the more traditional performance measures is that of the Balanced Scorecard (Kaplan and Norton, 1992). This provides a balance of information from a variety of different perspectives vital to all organisations, whilst minimising the potential for information overload by limiting the number of individual measures included. Empirical research (Barrett, 1992; Douglas, 1996; Simpson, 1996) indicates that facilities management appears to utilise a wide range of measures – not only traditional financial accounting measures, but also indicators of managerial behaviour as well as various other measures of effectiveness.

This considers both the basis for measurement of performance in facilities management with reference to the Balanced Scorecard, and the possibility of applying such a management system in facilities management and presents evidence that supports performance measurement.

 
 
Written by: Mohammad AlQara’wi, Facilities Management Expert | Source: Professor Dilanthi Amaratunga, Performance Evaluation in Facilities Management: Using the Balanced Scorecard Approach | Posted by: Max-Migold Ltd.

# Course Title Next Scheduled Date
1 TRAINING FOR FACILITY MANAGERS Thursday, June 29, 2017
2 Facility Management Career And business Training Tuesday, May 30, 2017
3 Facility Management Master Class Tuesday, October 24, 2017
4 Emergency Preparedness & Business Continuity Workshop Friday, March 24, 2017
5 Building Commissioning Operational Readiness Wednesday, March 22, 2017
6 Energy Management and Sustainability Workshop Friday, March 10, 2017
7 Facility Services Contracting & Procurement Workshop Wednesday, March 1, 2017
8 Asset Management /CMMS Workshop Thursday, March 23, 2017
9 Plumbing and Sewage Systems Maintenance Practical Training Friday, March 17, 2017
10 Generator & Electrical Maintenance Practical Training Thursday, March 16, 2017
11 Air-conditioning Maintenance Practical Training Wednesday, March 15, 2017
12 Facility Management Strategy Thursday, August 10, 2017
13 IFMA CERTIFIED FACILITY MANAGER  CREDENTIAL TRAINING Wednesday, July 26, 2017
14 Facility Maintenance Management Wednesday, June 14, 2017
15 Workplace Productivity Training Tuesday, May 23, 2017
16 Facility Management Operation (FMO) Wednesday, August 2, 2017
17 IFMA FACILITY MANAGEMENT ESSENTIALS Tuesday, July 4, 2017
18 IFMA FACILITY MANAGEMENT PROFESSIONAL CREDENTIAL TRAINING Monday, July 17, 2017
19 FACILITY MANAGEMENT MASTER CRAFT PROGRAM Tuesday, August 1, 2017